Voted a best place to work three years in a row!
Voted a best place to work three years in a row!
Operations Manager
What's your role at January?
My main responsibilities on the Operations team include scaling our contact center, building and reporting financial models, and maintaining and improving our client integrations and reporting pipelines.
What's your favorite part about your job?
I love that the work is constantly changing. My responsibilities are very different from when I joined 8ish months ago and continue to evolve. It keeps things exciting and allows me to learn a lot and grow professionally and personally.
5.0
Current employee less than 1 year
Great Culture in a Growing Startup
Oct 14, 2022 - Jr. Software Engineer in NY, NY
Pros
By far the best thing is the culture: - friendly and ego-less - regular open feedback, including to management - transparency
Cons
It's a startup, so fires can crop up, and you might be forced to wear many hats. If this is a con, I'd be wary about working at any startup.
5.0
Current employee less than 1 year
Great company, Great mission, Great team!
Oct 13, 2022 - Account Executive in CA
Pros
This is a solid team of individuals that really know how to work together as a team and build something mission-driven...
Cons
5.0
Current employee
A company that actually cares
Oct 5, 2022 - Anonymous Employee in NY, NY
Pros
Accessible managers and company leaders. Feedback is requested frequently and you can feel confident that people are listening to it. Respect for work and life balance.
Cons
Its a startup so there is a lot of work and you wear a lot of hats.
We believe that we’re surrounded by a team of individuals that each contributes their all. We assume the best of intentions from each other. Ultimately, we believe that the assumption of positive intent improves relationships, collaboration, and our own satisfaction.
By surfacing feedback regularly, we identify problems and opportunities, correct misperceptions, improve alignment, and accelerate our own and our company’s development. We embrace short feedback loops through weekly one-on-ones, bi-monthly reflections, and more.
We believe rigorous prioritization and decision making is the best way to work efficiently and deliver quality results. At the same time, we must make progress in the face of uncertainty. Rigor doesn't mean waiting for perfect information. It means making the best decision possible with the information you have or can easily acquire in proportion to risk.
We believe that having fun, maintaining good humor, and celebrating all wins makes the journey that much better for us all. We celebrate the small wins along the way: a borrower testimonial or payment, an improvement in a part of our funnel, a client placing more accounts with us, improved margins, or finding a great new place for lunch. In fact, we even have a #wins channel to share and catalog these achievements.
Over time, more thoughtful decision-making will lead to better overall results. Results matter a lot. That said, we appreciate that good decisions and good processes can have bad outcomes. As a result, we focus on judging decisions not only on the outcome, but the process behind them. Thoughtful process should enhance, not handicap, execution.
There are countless layers of “why?” to our actions and decisions. The closer we get to the crux of a matter, the better we can answer questions around relevance, urgency, impact, and trade-offs. Ultimately, sharing the “why” through context-setting facilitates better decision-making, collaboration, and stakeholder alignment.
We believe that the company that makes thoughtful decisions fastest will win. We succeed when team members know when to take initiative. We have benefited so much from when new hires and tenured team members have shared and acted on their perspectives without prompting.
Thoughtful writing scales ideas. As a distributed team in a heavily-regulated industry, good writing improves collaboration, minimizes information silos, and ensures we execute against our strategy and necessary protocols.
We recognize that financial distress disproportionately impacts those underrepresented in tech. For us to build more empathetic user experiences, we understand the importance of bringing together a diverse team to make better product decisions.
We evaluate candidates and team members using clearly documented competencies throughout the interview process and for performance management. We regularly review our recruiting practices to ensure an equitable and enjoyable experience for all candidates – this includes how we write our job descriptions, where we source our candidates, and how we evaluate those candidates.
Above all, we are looking for people who connect with our mission. We value diverse perspectives and are deeply invested in building a diverse team. We practice what we preach and look forward to continuing to grow a diverse team.
